babu88's Privacy Policy
This policy clearly explains how your personal information is collected, for what purposes it is used, and how it is kept secure.
Introduction and Scope
babu88 places the highest importance on the privacy of platform users. This privacy policy applies to all users residing in Bangladesh who access our services through the babu88 website, mobile app, or any other digital channel. By accepting the terms set out in this policy, you are considered to have given consent to our methods of collecting and using information.
This policy is an integral part of babu88's Terms and Conditions. Both documents together form the legal basis of the relationship between you and us. If you have any uncertainty about anything, please read both documents carefully first.
We collect only the information necessary to provide you with a secure, reliable, and personalised experience. Your information is never sold to third parties or used for any unauthorised purpose.
1 What Information Is Collected
When creating an account or using services on babu88, various types of information may be collected automatically or directly from you.
1.1 Information You Provide Directly
Information you provide during registration, verification, or use of services:
- Full name and date of birth
- Mobile number and email address
- Password and security questions and answers
- ID card or national identity card details (for identity verification)
- Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
1.2 Automatically Collected Information
When you use our platform, the following information may be recorded automatically:
- Device type, operating system, and browser details
- IP address and geographic location (at country level)
- Session duration, page views, and click behaviour
- Cookie and local storage data
- Gaming activity, betting history, and transaction records
1.3 Information Received from Third Parties
In certain cases, we may verify information with trusted third parties for identity verification or fraud prevention. This process is entirely confidential and is carried out solely for security purposes.
2 Purposes of Using Information
Collected information is used only for specific and lawful purposes. The main purposes are listed below:
2.1 Account Management and Verification
After you register on babu88, your information is used to confirm your identity and keep your account secure. This information is essential for OTP verification, login security, and preventing unauthorised access.
2.2 Processing Financial Transactions
Your mobile banking details are used when processing deposit and withdrawal requests. This information is required to maintain the minimum deposit condition of ৳500 and the minimum withdrawal condition of ৳800.
2.3 Providing Customer Support
When you contact us via live chat or email, your account and transaction information is used to provide fast and appropriate assistance.
2.4 Ensuring Responsible Gaming
By monitoring gaming behaviour patterns, we ensure that users are playing in a healthy manner. This information is essential for following the responsible gaming guidelines and providing support when needed.
2.5 Security and Fraud Prevention
Information is analysed to maintain platform security, prevent money laundering and fraud, and keep user accounts secure.
2.6 Service Improvement and Personalised Experience
By analysing your preferences and gaming history, we can recommend suitable games or offers for you, which improves the quality of service.
3 Cookies and Tracking Technologies
Cookies and similar technologies are used on the babu88 website and app. These are small data files stored on your device.
3.1 Essential Cookies
These cookies are necessary for maintaining login sessions, keeping deposit and withdrawal processes secure, and running core functionality. Disabling them may prevent the platform from working properly.
3.2 Analytics Cookies
Analytics cookies are used to monitor site traffic and understand user behaviour. Information collected from these cookies is aggregated and anonymous, and does not identify any specific individual.
3.3 Preference Cookies
These cookies store your language preference, display settings, and other personal preferences, so you do not have to re-enter the same settings every time you log in.
3.4 Cookie Controls
You can accept or reject cookies from your browser settings. However, disabling essential cookies may prevent some services from being available.
4 Information Sharing and Disclosure
babu88 never sells your personal information to third parties. However, information may be shared in the limited circumstances below:
4.1 Service Provider Partners
Trusted service providers may receive information for specific tasks such as payment processing (bKash, Nagad, Rocket, Upay), ID verification, or managing technical infrastructure. They operate under strict confidentiality agreements.
4.2 Gaming Software Providers
Our platform includes games from various game studios. When playing a game, minimal session data may pass to the relevant studio's servers for technical reasons, but it does not carry any personal identity.
4.3 Legal Obligations
babu88 may be required to disclose information in response to a court order, a lawful request from law enforcement, or as required by applicable law.
4.4 Fraud and Scam Prevention
Information may be provided to relevant authorities to prevent organised fraud, money laundering, or attempts to compromise platform security.
5 Data Security Measures
babu88 has adopted industry-standard technical and administrative measures to protect your information.
5.1 Encryption
All data transmitted through the website and app is encrypted via SSL technology. Passwords and financial information are never stored as plain text.
5.2 Access Controls
Only authorised staff can view your information for specific purposes. All access is logged and regularly audited.
5.3 Server Security
Servers storing data are kept secure through firewalls, intrusion detection systems, and regular security testing.
5.4 Security Limitations
We take every precaution, but no transmission of information over the internet can be guaranteed to be 100% secure. Users also have a responsibility to keep their own passwords confidential.
6 Data Retention Period
Your information is not held for longer than necessary. As a general rule:
- Information for active accounts is retained for as long as the account remains active.
- Transaction records may be kept for a defined period after account closure for financial regulation and audit purposes.
- Identity verification documents are retained until legal requirements are met.
- Customer support communication records are deleted after a set period.
If you request account closure, your information will be deleted or anonymised as quickly as possible within applicable legal limits.
7 Your Rights
As a babu88 user, you have several rights regarding your own information:
7.1 Right to Access Information
If you want to know what information we hold about you, submit a request via live chat or email. We will provide the details within a reasonable time.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. Some information can be changed directly from your account settings.
7.3 Right to Delete Information
Where there is no legal obligation to retain it, you may request deletion of your personal information. For financial transaction records, some information may need to be kept for a set period for regulatory reasons.
7.4 Right to Object to Processing
You have the right to object to receiving marketing messages or to certain types of data processing. Please notify our support team directly for such requests.
Use our 24-hour live chat service to learn more about us and for any information-related requests.
8 Protection of Minors
All services on babu88 are exclusively for users aged 21 and above. We do not intentionally collect any information from anyone under the age of 21.
Age is verified at the time of registration. If it is found that a user is under 21 years of age, their account will be closed immediately and any collected information will be deleted.
9 International Data Transfers
For reasons related to gaming software providers or technical infrastructure, some information may be processed on servers located in other countries. In such cases, we ensure that the relevant organisation maintains appropriate data protection standards.
For international transfers, we ensure appropriate contractual safeguards are in place and only the necessary information is provided to third parties.
10 Policy Changes and Updates
babu88 reserves the right to change or update this privacy policy as needed. For significant changes, you will be notified via your registered email or an app notification.
Continued use of the platform after an updated policy is published will be taken as your agreement to the new terms. We therefore encourage you to check this page regularly.
If you have questions about any changes, look for answers in our FAQ section or contact our support team directly.
11 Contact Us
If you have any questions, objections, or requests regarding this privacy policy, please contact us through the following:
- Live Chat: 24/7 direct support, in Bengali and English
- Email: [email protected]
Our support team works in both Bengali and English, seven days a week, twenty-four hours a day. Any information-related requests will receive a response within a reasonable time.